Archive for the ‘ramblings’ Category

“A Good Problem Solver”

Thursday, February 25th, 2010

This morning I was given the compliment by a complete stranger that I was a “good problem solver”. It was the kind of exchange that I enjoy because it makes me think about how much an individual’s experience affects how they approach a given problem.

It goes like this: I was on my way to work and stopped in at the fantastic linuxcaffe, which lies conveniently between my house and the subway station. They make a mean cafe mocha and the staff and patrons are uber friendly. As I waited for the server to make my mocha, there was the sound of 3 medium-weight thumps directly above us.

The server referred to them as the random 3 bumps that she often hears in the morning – once and only once, a series of 3 bumps as if someone was jumping. She couldn’t guess what it might be.

“Do kids live upstairs?” I asked.

“No,” not at the front of the building.

I thought for a moment, and then just blurted the first thing that came to mind and it seemed to fit the situation.

“Somebody’s putting on tight jeans”

“Skinny pants!” the server said. “I bet that’s what it is! They look like skinny pants people.” That’s when she paid me the compliment.

I thought about it on the walk up to the subway — about how much of my daily work as a User Experience (UX) designer is an attempt to extend the sum of my own past experiences into creating new ones for the users of the products and services I design. Sometimes solving the problem is easiest and most intuitive when your own life experience tells you how almost instinctively.

The ‘problem’ here was obvious to anyone who has watched their kids try to get into dancing tights before a dance class – it’s usually a 3-jump effort before everything’s on just perfectly. Add to that the time (8:30am), the fact that it’s an apartment without kids, and I figured I had alighted on what was very possibly the answer.

Of course, until I test my hypothesis, it’s quite possible that it was something completely different than what I guessed.

That’s the way it is in UX practice, unfortunately. Often, because of time & budget constraints, you  just have to go with our gut and hope that you’re right. It’s always nice when you get validation from at least one other person. It’s nicer still when someone accepts your guess with some enthusiasm.

A little note on the retarded thing

Thursday, February 18th, 2010

Something I’ve noticed in the last couple of decades is that a significant number of my colleagues at different workplaces play pretty free and loose with the terms retarded and retard as blanket derisive adjectives for something or someone that they find to be profoundly stupid.

The number of people I’ve encountered at all levels of organizations who fling the terms around without batting an eye is pretty remarkable. And of course, folks like Jon Stewart have their own fun with it as well.

Whenever somebody drops the r-bomb around me, I look at them to see whether there’s any hint of self-consciousness and I have yet to see it.

So here’s the reveal: I have a 36-year-old brother-in-law with Down’s Syndrome. He’s gone his entire life suffering the indignities of the term retard, mostly from people who weren’t really fit to serve him coffee. My brother-in-law is technically classified as “mentally retarded”. His intellectual skills are impaired by his genetics. Like many people with intellectual disabilities, he goes about his life pretty much like anyone else. He has a job, he volunteers his time at the local library, he likes hockey and baseball and wrestling, and can play piano. Not bad for a retard, I guess.

But I just know that every time he’s within earshot somebody who’s complaining that something’s retarded, it stings.

What I wonder about is why this group of people, a particularly vulnerable group, have been denied the common courtesy that many other marginalized or disenfranchised groups have been granted.

Some folks will pull up the “literal meaning” of retarded as an excuse. As long as they feel that they’re using the term in its proper English context, then that’s fine. But most of the time the term is used as a double-entendre. I’d wager that if you tried to replace the word “slow” with the word “retarded” in a normal conversation, you’d be hard pressed not to get at least one snicker, sideglance, or raised eyebrow from your audience.

So, by extension, I wince every time I hear it. I think about all the people like my brother-in-law for whom these words carry such hurtful connotations, and I wonder whether it’s worth lecturing the people who say it. I’ve decided to start with this passive lecture. If you’ve stumbled here because you work with me, now you’ve been lectured.

Just sayin’.

— addendum —

So based on my first comment from a work colleague, I feel like my lecture has been taken as a pointed statement. I’m not out to make people feel bad, but if I do make people ask why this particular word is ok when other disparaging epithets are not, then I guess I’m accomplishing my task.

Two’s a Charm

Saturday, October 10th, 2009

Okay, in the spirit of equal treatment, I have to use this space to announce that my five-year-old daughter Clare is now performing as Gretl in the Sound of Music in Toronto.

My daughter Clare's Bio for The Sound of Music

My daughter Clare's Bio for The Sound of Music

Clare had originally auditioned with her older sister in June of 2008, but at only four years of age, decided that she wasn’t ready to be in a show, and dropped out. Always certain that one day she would be ready, when a spot opened up, she auditioned again and now in the show as one of the 3 girls who play Gretl.

This is the point where our family life gets truly nutty. Our calendar for taking kids to shows, dance lessons, etc. is quite an entertaining read. No kidding.

Clare’s doing really well. She had her first show Labour Day weekend and has been doing an average of 3 shows a week. They recently announced that The Sound of Music will be closing January 3rd, which is too bad because it would be nice for her to have a longer run.

Clare splits her time between the two ‘families’ of kids in the cast, so she’s on stage with her sister Hannah sometimes, and others she’s with the other cast. She seems to have fun with both.

Watching your kids perform in a giant theatre is weird. One of the most striking things for me this time out was hearing Clare call Burke Moses “Daddy” on stage.  I can honestly say I’ve never heard any of my four children address anyone else that way…it’s odd.

Another interesting thing about all this is that Clare’s only five (almost six). I don’t really remember much about when I was 5 going on 6, but I wonder how much of this she’ll remember when she’s older. Since the internet never forgets anything, I guess she’ll be able to tell me in twenty years or so.

Back to School

Wednesday, September 3rd, 2008

Welcome to back to school.

I am the proud father of home-schooled kids. This is the 3rd year that my wife has got our kids started on their school curriculum first thing in the morning on the day after labour day. We’ve got kindergarten, grade one, and grade three all going on at the kitchen table with our pre-schooler absorbing things by osmosis in the background.

Since we’re in a fairly traditionally structured family, I don’t have much to do with the presentation of the material to my kids, but this year we’re trying to figure out how I can contribute to their learning either by doing Saturday ‘special’ classes, or evenings. That should be fun, if I can come up with something interesting. I’ve been wondering about working with my 6 and 8 year olds on user interface design. I figure they might have insights on what works and what doesn’t. They don’t get a lot of computer time, but when they do (30 minutes per week), I am always stunned by how quickly they learn the interface and make it work for them.

Wish me luck.